Privacy Policy

1. Controller

Synapse Realty Cloud Consulting Lda (“Synapse AI”, “we”, “us”) is the data controller responsible for your personal data collected through synapserealtycloud.com and its associated services.

Contact: contact@synapserealtycloud.com

2. Data We Collect

We collect the following personal data when you interact with our platform:

• ✦Full name and professional email address
• ✦Country of residence and professional profile
• ✦Usage data and interaction logs within the platform
• ✦Device and browser information for security purposes

3. Legal Basis for Processing

We process your personal data under the following legal bases as established by the GDPR (EU 2016/679):

• ✦Consent — when you submit the waitlist or contact form
• ✦Legitimate interest — to improve our platform and services
• ✦Contract performance — when you access paid features
• ✦Legal obligation — when required by applicable law

4. How We Use Your Data

Your data is used exclusively to:

• ✦Provide and improve the Synapse AI platform and services
• ✦Send communications you have explicitly consented to receive
• ✦Manage your account and service access
• ✦Comply with legal and regulatory obligations

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers strictly necessary for platform operation, including authentication (Clerk), database hosting (Supabase), email delivery (Resend), and payment processing (Stripe). All providers are bound by data processing agreements compliant with GDPR.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Waitlist data is retained until the official platform launch or until you request deletion. Account data is retained for the duration of your active account plus a maximum of 3 years after closure.

7. Your Rights

Under the GDPR and applicable Portuguese and Spanish law, you have the right to:

• ✦Access — request a copy of the personal data we hold about you
• ✦Rectification — correct inaccurate or incomplete data
• ✦Erasure — request deletion of your personal data
• ✦Restriction — limit how we process your data
• ✦Portability — receive your data in a structured, machine-readable format
• ✦Objection — object to processing based on legitimate interest
• ✦Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at contact@synapserealtycloud.com. We will respond within 30 days.

8. International Transfers

Some of our service providers operate outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Supervisory Authority

If you are located in Portugal or Spain, you have the right to lodge a complaint with the relevant supervisory authority. In Portugal: CNPD — Comissão Nacional de Proteção de Dados (cnpd.pt). In Spain: AEPD — Agencia Española de Protección de Datos (aepd.es).

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page and notify registered users by email. Continued use of the platform after changes constitutes acceptance of the updated policy.